Packaging
At the Amber Centre, we take pride in the presentation of our jewellery. All of our amber is packaged in beautiful, size appropriate boxes. Packaging varies according to the price of each piece. Jewellery priced below £70 will arrive in our signature Amber Centre boxes. Pieces £70 or more will arrive in our woven-style boxes. Multiple items totaling over £100 will all be packaged in our woven boxes. If you require items to be packaged together or if you wish to have your items packaged in a specific box, please email us. (NOTE: woven-style boxes will incur a £3 fee for items under £70, unless included in an order totalling over £100, as noted above).
Delivery
We offer Signed for Standard Delivery to the UK Mainland; we offer postal packaging at an amount of £3, unless your purchase reaches over £50. If this is the case, you are subject to a Free Royal Mail First Class Signed for service. Item(s) will require a signature from you upon arrival. Please be aware that this delivery method does not insure your items.
Special Delivery to the UK Mainland: We can also arrange to deliver your items to you using Royal Mail’s Special Delivery service. Available for all UK orders, this delivery option is £7.25 regardless of how many items are ordered or free for orders totalling over £150.
Our aim is to deliver ALL UK orders within 1 working day of your payment being received. In the unlikely event that this is not possible, we will email you to inform you of the likely delay.
Outside the UK Mainland: We also offer delivery to most destinations outside of the UK. If you require this service, please email us for timetables and international postage fees.
For the International delivery we charge £2.95 for Cruciani orders- this will be sent by the Royal Mail Standard International Service and £10 for other items-this will be sent by Royal Mail International Sign for service.
Returns Policy
We offer a 14 day money back guarantee. If your item is not suitable then please notify us by email stating the reason for the return. Any items MUST be sent back complete with jewellery packaging and received by us within 14 working days of receipt. We suggest that you use a signed for delivery service and use recorded delivery should you wish your returned items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed.
In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods (again with complete jewellery packaging) providing they are returned within 14 days of you receiving them.. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased. For faulty goods, postage cost will be reimbursed upon request.
NOTE: Returns and exchanges are NOT ACCEPTED unless authorized first either via e-mail (preferred method) or by telephone. ALL items must be accompanied by a copy of the original packing slip. Without exception, intrusive jewellery (such as earrings, body jewellery etc.) cannot be returned for hygienic reasons, unless the item is faulty.
Items for return can be sent to:
The Amber Centre
Q West
1100 Great West Road
London,
TW8 0GP
We guarantee all of our products for defects (unless otherwise stated) for 12 months from date of purchase. This guarantee does not cover accidental damage or damage caused by the misuse of an item.
This does not affect your statutory rights.
Cookies Policy
We use cookies on our website. By using our website you agree to this policy and you consent to our use of cookies in accordance with the terms of this policy.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We take your privacy very seriously and comply with the recent UK and EU law on handling cookies and provide (you) the user with means to remove such cookies or prevent your computer from accepting them in the future. Browser specific instructions to block and remove cookies
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